Help - Charitable Pets

Have A Question About Your Order? We're Here To Help!

Have a question about your order? Want to change your membership details? You've come to the right place! Please take a look at our Frequently Asked Questions below and if none of them answers your question, use the Contact Us section below to send us a message and we'll get back to you ASAP. Have a great day!

Frequently Asked Questions

When Will You Ship My Order?

All items are subject to a handling period before they are dispatched. However 99% of orders are shipped within 3-5 days of payment.

When Will I Receive My Items?

Handmade items and print on demand items should arrive within 1-2 weeks of your order date. Products featured in our Global Partner Program may take 2-4 weeks as items are arriving from small businesses around the globe.

Where Is My Order Shipping From?

In order to get the best prices possible, we work with small mom and pop businesses around the globe. This means shipping times can take a little longer, but by cutting out the middle man, you get the best deal possible, and you're helping support people that are just as passionate as you!

Where Do Your Products Come From?

Our products are ethically sourced from small businesses around the world. We partner up with other businesses and feature their products in our store. We then cut out the big-box-retailer "middle man" and our suppliers ship directly to you.

Will My Items Be Sent In 1 Package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries.

What Is Your Return Policy?

Most items have a 45-day refund policy. We realize it takes some time to get your order delivered so we try to be as flexible as possible. If you need help please send us a support ticket. Our #1 goal is keeping our customers happy!